Who We Are

We’re Return Fundraising. We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.

Our career fundraisers are passionate about our charity partners, and they work from our office in Highbury, London, and remotely around the country.

We have an intensive quality assurance process, which combined with our fundraising team’s significant experience, gives us an unrivalled level of compliance.

Our Client Services team works closely with our partners to offer informed recommendations on response rates and the lifetime value of supporters.

As the only agency based in London, we're at forefront of the sector with easy access to clients, suppliers and sector events. Our partnerships thrive on face to face meetings, so come and have a chat, and learn more about fundraising in Highbury.

Our Values

We Build Supporter Relationships

Our approach centres around inspiring, two way conversations with supporters. We react to their needs and develop long-term relationships between them and their chosen charities.

We Are Fundraiser Focused

We are proudly a Living Wage accredited employer - and the first London call centre to be Living Wage accredited.

Our team averages over seven years of fundraising experience, and actively seeks societal good outside of working hours. We learn from their expertise, which combined with our extensive quality assurance programme, ensures a cycle of continuous improvement.

We Develop Partnerships

The best relationships are partnerships, and we seek out clients who want to work together to deliver amazing fundraising campaigns.

We have regular strategy meetings, and focus on maximising lifetime value while building high quality relationships with supporters.

Our holistic approach, and partnership with digital agencies, allows us to continually ensure an effective supporter journey through strategic retention programmes which link closely to acquisition projects.

"When we first started, Return Fundraising talked us through all the set up and has always had time for new members of staff. The team are friendly and personable as well as being quick to problem solve if anything comes up.

The calls are respectful and polite to our supporters. We've worked with Return Fundraising for a number of years now and are excited to launch our next campaign with them!"

CHARLOTTE HODSON
Supporting Marketing Manager – Freedom From Torture

Key Facts

0.01% complaint rate between 2020
and 2024

The only London based telephone fundraising agency

Our fundraisers average 7 years experience

Returned a greater ROI in every head-to-head test since 2020

London's first Living Wage call centre

Our Fundraising Promise

We are members of the Fundraising Regulator. As members of the scheme, we follow the Fundraising Regulator’s Code of Fundraising Practice and comply with the key principles embodied in the Code and in this Promise.

Statement on Modern Slavery

Return Fundraising upholds the human rights of colleagues and agency colleagues and treats them with dignity and respect.

You can read our statement on modern slavery.