Frequently Asked Questions

Contacted by Us?

Return Fundraising is commissioned by many of the UK’s best known charities to help them fundraise. We make contact with thousands of people each year by landline and mobile phone.

Why do charities use telephone fundraising agencies?

Charities rely on volunteers for so much of their work, but to raise the vital funds they need, charities need to develop long-term relationships with their supporters.

Return Fundraising has the professional skills to help charities deliver a healthy return on their investment. For the vast majority of charities, recruiting for those skills (not to mention purchasing the infrastructure), would not be cost effective. Using a fundraising agency allows charities to use the telephone in an extremely cost-effective way.

As an agency, we comply with regulations set in place by the Institute of Fundraising, the Direct Marketing Association and the Fundraising Regulator, and make sure each supporter is treated with the care they deserve.

Where did you get my number from?

Telephone numbers are provided by the charity or organisation we work for.

Can you remove my number?

Yes of course. Please email us at removemynumber@returnfundraising.co.uk. Make sure you provide us with the following information:

● Your name

● Telephone number

We will stop calling you within 48 hours and we will also let the charity who provided your details know that you no-longer wish to be contacted by telephone.

Want to make a complaint?

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. We are committed to:

● Treating your complaint seriously at all times

● Treating your complaint with sensitivity, discretion and understanding

● Responding to your complaint within 2 working days.

When making a complaint please make sure you supply us with valid contact details (such as email address, telephone number or mailing address), so we can provide our response and contact you in case we need more details. Please note that we will not be able to provide a response if you do not provide your contact details.

You can email contact@returnfundraising.co.uk or, alternatively, you can write to us at the following address:

Return Fundraising
LG07 Screenworks
22 Highbury Grove
London
N5 2ER

Read our full complaints policy here.

How long will it take to receive a response after sending an enquiry or complaint?

We will acknowledge and provide an initial response to your feedback within two working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation we will confirm receiving your complaint and let you know how long we will require to resolve it.