Have you been contacted by us?

Return Fundraising is commissioned by many of the UK’s best known charities to help them fundraise.

We make contact with thousands of people each year by landline and mobile phone.

Please find below a list of frequently asked questions about our calling.

Frequently Asked Questions

Why do charities use telephone fundraising agencies?

Charities rely on volunteers for so much of their work, but to raise the funds they need, charities need to develop long-term relationships with their supporters.

Return Fundraising have the professional skills to help charities deliver a healthy return on their investment. For the vast majority of charities, recruiting for those skills (not to mention purchasing the infrastructure), would not be cost effective. Using a fundraising agency allows charities to use the telephone in an extremely cost-effective way.

As an agency, we comply with regulations set in place by the Institute of Fundraising, the Direct Marketing Association and the Fundraising Standards Board, and make sure each supporter is treated with the care they deserve.

Where did you get my number from?

Telephone numbers are usually provided by the charity or organisation, but on occasion we may have obtained it from:

  • The phonebook,
  • Commercially available lists – usually you can be contacted after opting in at the end of a survey or competition

Can you remove my number?

Yes of course. You can either email us or call us:

Please just email us at removemynumber@returnfundraising.co.uk. Make sure you provide us with the following information:

  • Your name
  • Telephone number

We will stop calling you within 48 hours and we will also let the charity who provided your details know that you no-longer wish to be contacted by telephone.

How long will it take to receive a response after sending an enquiry or complaint?

We will acknowledge and provide an initial response to your feedback within two working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation we will confirm receiving your complaint and let you know how long we will require to resolve it.

Please refer to our complaints policy for further information.